Resolving Common Account Issues on Benna: Login, Password, and Profile Management

Your Benna account is your central hub for managing all construction material purchases. Occasionally, account issues can arise that prevent you from accessing your orders or making new purchases. This guide covers the most common account problems and how to resolve them quickly.

Cannot Log In to Your Account

• Ensure you're using the correct email address associated with your Benna account

• Use the 'Forgot Password' link to reset your password via email

• Clear your browser's cache and cookies, then try again

• Check if your account is locked due to multiple failed login attempts

Updating Your Account Information

To update your contact information, billing details, or company information, go to 'Account Settings' after logging in. Changes to VAT-registered business information may require re-verification with Benna's compliance team.

Managing Multiple Delivery Addresses

For contractors with multiple active project sites, Benna allows you to save multiple delivery addresses. Go to 'My Addresses' in account settings to add, edit, or delete delivery addresses. Label each address clearly (e.g., 'Riyadh Site A', 'Jeddah Office') for easy identification at checkout.

Account Security Best Practices

• Use a strong, unique password for your Benna account

• Enable two-factor authentication if available for enhanced security

• Never share your login credentials with unauthorized personnel

• Log out from shared or public computers after use

• Contact Benna immediately if you suspect unauthorized access to your account